RETURN / REPLACEMENT POLICY
We are happy to help you. We have an easy return policy within 15 days of delivery.
Note: We accept return of product in unused condition and with all its original tag and invoice.
We shall perform internal quality checks and you will receive an email notification when your return has been processed (be sure to check your spam folder)
Incase on any query you can get in touch with customer care by email to Care@yoloclan.com or call us on +918527236520 between 10 a.m. and 6 p.m (Monday – Friday)
Once we receive the request, a return confirmation email will be sent to you and reverse pick-up shall be arranged for the same. We shall notify you the logistic partner details via. e-mail
The Reverse Pick up facility is available on limited pin-codes.
For Pin-code where reverse-pick is not available, you need to self-ship your returns. You are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we suggest you to courier it through a reliable courier service provider for timely and safe returns
Please refer to invoice for shipping address.
Details of logistics shall be emailed for tracking purpose.
- Refund can be applied for any product ordered within 15 days of its date of delivery.
- All refunds will be credited in your Bank account / PayTM account. Details will be requested at the time of return request.
- If you need any support for any other requests or queries regarding this, please write to us at firstname.lastname@example.org
Note: Refund of COD charges [if any] is NOT applicable
- Yes. We do have a policy of bearing the courier charges for self shipped items. Please share the invoice to Care@yoloclan.com.
- The maximum reimbursement is upto Rs. 100. The amount whichever is lower shall be added to return account.
- No, incase reverse pick-up was arranged by the company.
- Once we receive your product we shall perform quality checks.
- If okay, we will initiate the refund procedure within 24 hours.
- We send email to update our customers once we initiate the refund procedure.
- If you received such email that we have initiated the refund procedure, please wait for the process to complete.
- In case you still have any queries you can write to us at email@example.com
For prepaid orders, please refer to Retun Policy for details.
The refund amount will be added to the customer’s Wallet. Refer to Refund Policy for details.
If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it.
If you have accepted the shipment, no worries, you can return the product and exchange it for something else. Refer to Return and Refund policies for details.
In case you desire any changes or edits in your order, You can get in touch by sending us an email to Care@yoloclan.com or call us on +918527236520 between 11 a.m. and 6 p.m (Monday – Friday)